Use this guide to understand and connect with all the benefits and resources available to Delta employees. Whether you’re enrolled in a medical plan or not, your Quantum Health Care Coordinators are here to help you get the most out of your benefits.
We're just a tap, click or call away!
Medical, HSA/FSA, and pharmacy information
Quantum Health is a leading advocacy and healthcare navigation provider, not affiliated with UnitedHealthcare. Think of Quantum Health Care Coordinators as your personal team of nurses, benefits experts and claims specialists who will do whatever it takes to support your unique healthcare needs and help you get the most out of your Delta benefits.
Monday-Friday, 8:30 a.m. - 10 p.m. ET
mydelta.health
If you’re like most people, health questions can come up at any time in your day. And when they do, you want answers you can trust — and you want them fast.
Quantum Health can help you find answers to these questions and more:
For any questions regarding your Optum Bank account(s), please contact Quantum Health and Speak with a Care Coordinator.
Monday-Friday, 8:30 a.m. - 10 p.m. ET
Optum Bank®For questions about FSA and HSA payroll deductions, call the My Delta Service Center (MDSC).
CVS Caremark is our pharmacy benefits manager (PBM). You are not limited to CVS pharmacies when filling prescriptions. To verify if your medication is covered or review covered alternatives and costs, use the 2024 Drug Cost Estimator on mydelta.health or the Quantum Health App. You can also review by using the Price Your Prescription Drug Cost link in the Benefits Information Headquarters.
For questions about your prescription coverage, contact Quantum Health
Pharmacy ResourcesRx Savings Solutions (RxSS), combines technology, clinical knowledge and data-driven research to provide price transparency and guidance that can help you save. It starts with a review of your claims to find the best options for you. You receive automatic notifications via text, email or direct mail. If you approve the suggestion, Rx Savings Solutions will do all the work for you, like getting provider approvals or transferring your prescription to a new pharmacy.
TTY 800-877-8973
Monday – Friday, 8 a.m. - 9 p.m. ET
RxSS
PrudentRx, a pharmacy savings program, is available to help you save on specialty drugs. This program will reduce specialty drug copays to $0 out-of-pocket for participating mediations if you meet the required steps and are enrolled in the Copay Option.
Monday – Friday, 8 a.m. – 8 p.m. ET
Payments to:
Conduent HR Services LLC
P.O. Box 382119
Pittsburgh, PA 15251-8119
Correspondence and Questions to:
Delta Employee Service Center
P.O. Box 52045
Phoenix, AZ 85072
See what network preventive care is covered at 100% with no cost to you.
Administered by the Association & Society Insurance Corporation (ASI).
Tricare
Additional healthcare support and resources
Call your Quantum Health Care Coordinators at (877) 912-1820, Monday-Friday, 8:30 a.m. - 10 p.m. ET, to learn more about any of these programs.
When you’re faced with a healthcare decision and not sure what treatment option is best, 2nd.MD can help. We connect you with board-certified, expert specialists from top medical institutions for a virtual second opinion via phone or video at the time and place that works for you. This service is at no additional cost to you and your family as part of your Delta medical coverage.
2nd.MD
It’s easy to get a second opinion. Here’s how:
Both Transcarent and UnitedHealthare COE surgical benefits include a travel and lodging benefit for you and a companion.
Although your insurance is not through UnitedHealthcare, you can still utilize UnitedHealthcare's COEs. They provide medical facilities that meet strict standards of quality and use integrated, personally relevant health guidance and services for the best possible health outcomes. UHC COEs are available for the following types of surgery:, cancer (surgery covered at no additional cost after meeting your deductible) and transplant.
Considering surgery? You deserve the best. That’s why Delta offers you access to Transcarent’s nationwide network of top-rated providers and pairs you with a Care Coordinator to manage the entire surgical process for you. With Transcarent, you pay $0 once you meet your deductible. Delta pays for the rest, so there’s no remaining coinsurance and out-of-pocket costs.
Transcarent is available for the following types of surgery: bariatric, cardiac, general surgery, musculoskeletal, neurological, spinal and women’s health
TranscarentIf you or a family member has been diagnosed with and are currently receiving active treatment for cancer, Quantum Health is here to support you and your covered dependents.
Monday-Friday, 8:30 a.m. - 10 p.m. ET
mydelta.health
Receive 1-on-1 support from a nurse so you can feel empowered to make the best decisions for your health. From providing answers you can trust to helping you explore treatment options, an experienced nurse will offer caring support you can count on.
Quantum Health Nurse Care Coordinators can:
Through Quantum Health and Galileo, they can both provide coordinated care to help monitor, treat and support chronic conditions like diabetes, hypertension and sleep health.
Access Expert Medical Care Anytime, Anywhere
Galileo provides 24/7/365 virtual care that brings the doctor to you, regardless of where you are. Using Galileo, covered members can skip the unnecessary trip to the doctor’s office and receive care by chat, phone, or video. Galileo can assist with:
Whether this is your first or third child, it’s important you receive the care you need during and after your pregnancy.
Maven provides on-demand virtual care, clinically informed content, and a supportive community for planning, starting, and raising a family. If you or your partner are thinking about or in the process of starting a family through pregnancy or other alternatives to parenthood.
MavenProgyny is a leading fertility and family building benefits solution. Progyny provides Delta employees with a comprehensive fertility and family building benefit that supports all paths to parenthood, including adoption and surrogacy. The Progyny benefit includes the equitable Smart Cycle design, concierge member support, access to a premier network of fertility specialists, and an integrated pharmacy solution.
ProgynyDelta cares about you and Is offering a chance at freedom from the high cost of tobacco, higher risk of disease, and paying more for healthcare.
Over a minimum of five weeks, your dedicated coach will:
Counseling and other mental health resources
When we experience issues that impact our ability to live and work well, the stress, if left unchecked, can have a significant impact on our health and relationships. The good news is, Delta’s employee assistance program, and other mental health resources, are here to help.
Delta's EAP provides you with free and convenient access to mental health professionals. You and your household members have access to twelve sponsored counseling sessions and 6 sponsored coaching sessions, per year. Download the Spring Health app or visit the Emotional Wellness page on Deltanet to learn more.
All Delta employees and their household members have access to 12 sponsored counseling sessions and 6 sponsored coaching sessions per year through Spring Health. Download the Spring Health app or visit the Emotional Wellness page on Deltanet to learn more.
In the US (Employee Based)
Outside the US
visit Spring Health or view the list of international phone numbers.
Delta Onsite Clinicians provide confidential support to managers, leaders, and individuals. Services offered include short-term, solution-focused support and connection to pertinent resources for individuals as well as manager/leader consultation. Services are only available to active Delta employees.
Delta Onsite Clinician ProgramThe 988 Suicide & Crisis Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week in the United States.
Rewards, health coaching and other wellness information
Sharecare helps Delta people manage their health in one place. Sharecare is your one-stop-shop to see all Delta Wellness benefits, earn and track rewards, as well as participate in Wellness programs to help you live a healthier life. Your journey on Sharecare begins by taking the RealAge Test, a science-based assessment that shows the true age of your body based on your behaviors and any pre-existing conditions.
Delta Health Coaches are available for in-person and virtual appointments. Whether you're interested in how to pack a healthy lunch, grocery shop smarter, or lower your risk of chronic conditions, Delta Health Coaches have resources to help you meet your personal health goals.
Active&Fit Direct allows Delta employees and their family members to choose from a nationwide network of 12,000+ standard fitness centers for a monthly charge. Plus, you have the option to join 6,100+ premium exercise studios and get 20-70% discounts on most memberships. No long-term contracts or annual fees.
Active&Fit DirectOne Pass Select offers tiered membership options to over 19,000+ nationwide gym and premium locations providing access to multiple gyms, digital fitness classes and on-demand workouts, grocery and home essentials delivery from Walmart+ and Shipt, and more for flat monthly rates.
OnePass SelectImprove your physical, emotional, and financial health with the Grokker app. Unlimited access to over 4,000 on-demand health and fitness videos. Schedule videos, track progress, participate in guided programs and engage with the virtual community to help achieve your personal wellness goals.
Grokker
Noom Weight is a digital nutrition and weight management program that helps individuals develop and maintain healthy eating patterns, physical activity habits, and foster the skills needed to overcome obstacles. Noom Weight is available to Delta domestic and international employees and domestic covered spouses and dependents over 18 at no charge.
Noom Weight includes:
Information on leaves of absence and worker’s compensation
Sedgewick CMS
P.O. Box 14555
Lexington, KY 40512
MetLife
MetLifeACE Group/Administrative Concepts, Inc. (ACI)
ACE Group/Administrative Concepts, Inc. (ACI)
My Delta Service Center (MDSC)
Dental and vision plan information
401(k), savings and other financial planning resources
Whether you are seeking financial assistance as you begin your financial journey or need guidance on saving for the future and retirement, Delta offers employees various financial benefits and resources as they navigate their financial journey.
Deltanet: Financial WellnessWhat is Operation HOPE? Operation HOPE provides eligible domestic Delta employees (including those in Puerto Rico) with unlimited one-on-one financial coaching at no cost.
How Operation HOPE can help: : Through one-on-one coaching sessions, Operation HOPE Coaches can help you tackle issues like decreasing debt, improving credit scores, and creating a budget. They can even help with homeownership. Operation HOPE coaches will work closely and confidentially with you in a way that will empower you to take the next steps in your financial journey.
Deltanet: Operation HOPEWhat is Fidelity? Fidelity is Delta’s 401(k) recordkeeper and provides assistance with general financial planning, retirement planning, and other financial resources and tools.
How Fidelity can help: Fidelity offers a variety of resources in the Fidelity NetBenefits portal, including a Financial Wellness Checkup, the Planning and Guidance Center, and the Learn Hub. You can also schedule free one-on-one virtual financial consultations with a Fidelity consultant with personalized guidance to help you with your short and long-term financial goals.
To speak to a Fidelity Consultant, call 800-603-4015.
Get to know your plan:
What is Edelman Financial Engines? Edelman Financial Engines (EFE) offers advisory services for your 401(k) account investments to help take the work and worry out of investing and preparing for retirement. Edelman Financial Engines provides access to support and guidance to help you stay focused on your goals through all the ups and downs of the financial markets.
How Edelman Financial Engines can help: Edelman Financial Engines offers a wide variety of resources to help you plan and prepare for your future. EFE offers free online advice (Do-it-yourself) planning tools as well as Professional Management (Let EFE manage for you) for a small fee.
Call 800-601-5957 to speak with an advisor.
In partnership with Operation HOPE and Fidelity, Delta’s Emergency Savings Program was created in 2023 to help strengthen the financial positioning of Delta people. The program is rooted in financial education, with both self-guided learning modules as well as a one-on-one coaching session to help employees build new and healthy savings habits. Eligible employees can earn a one-time incentive of up to $1,000 from Delta by completing the Emergency Savings Program. More details are available on the Emergency Savings Program page on Deltanet.
Ready, Set, Retire is geared towards those planning for retirement with on demand information and resources to help prepare for retirement. Online resources include estimating expenses in retirement, healthcare options, and more.
For all other questions, please submit a ticket to Delta AskHR or post on the Financial Wellness SkyHub page, or email Deltafinancialwellbeing@delta.com
Overview of employee compensation programs
Our employees go the extra mile to deliver welcoming, elevated, and caring customer service. In turn, Delta makes meaningful investments in them. It is our firm belief that when Delta is successful in achieving operational and service goals, every employee shares in the company's success. That’s why Delta is committed to industry leading pay for industry leading performance.
Competitive base pay is one piece of a larger pie that includes things(perks) like profit sharing, shared rewards, comprehensive employee benefits, travel privileges and great opportunities for career growth and development.
View the My Money page on Deltanet to learn more, including pay scales and other airline comparisons:
Understanding My Pay StatementWe deliver on our promise of industry leading pay for industry leading performance through key programs like profit sharing and shared rewards.
To learn more about the elements of our compensation programs, click on the links below.
Base payThe Shared Rewards program is based on sharing our success when Delta people work together to achieve a common set of corporate goals. Each month you can boost your pay with up to $100 in Shared Rewards. Review the Shared Rewards page on Deltanet to review updates and track goals.
Shared rewardsThe most direct way we share our success with all of you that are responsible for it – our incredible employees worldwide - is through our Profit Sharing Plan. Profit sharing is paid on February 14, Employee Appreciation Day.
To learn more about our profit sharing plan, click the link below to visit our Profit Sharing Page on Deltanet.
Sharing our Success - Profit SharingOur people are the true Delta Difference and our company's greatest asset, which is why we continually invest in you. Learn how Delta supports your climb at every step of the way. This page highlights of the many ways Delta invests in you. Browse our digital book or watch the video to learn more.
Investing In You with Total Rewards
Delta Perks discounts, backup care and other helpful services
Employees and contractors have access to discounts on a wide range of products and services. Through Delta Perks, employees can also purchase voluntary insurance plans through payroll deduction — including, auto and home, pet care, identity theft protection and more.
Monday – Friday, 8 a.m. - 7 p.m. ET
The WageWorks Commuter Benefits Program lets you pay your eligible commuting expenses (transit, parking, or vanpools) through automatic, pre-tax payroll deductions.
WageWorksSchool closures. Sick nannies. Pets or aging parents who need help – life happens and sometimes you need backup care. U.S. employees are eligible for backup care, when scheduled to work, through the largest online platform of caregiving providers. Visit the Family Care Programs page on Deltanet for more information.
Care@Work
Employee Pass Travel, Fly Delta and TSA information
Monday through Friday,
8 a.m. – 5 p.m. ET (excluding holidays)
Real-time flight information, including gates, departure times and amenities.
Check security checkpoint status.
Payroll and employment verification contact information
Seven days a week from 8:00 a.m. - 7 p.m. ET (excluding certain US holidays)
The MDSC can assist with complex benefit, payroll or other questions requiring HR Support.
Employee services available at Delta offices
Learn more information on the on-site organic gardens at the Delta General Offices and tips to start your own.
Edible CampusGeneral Office
Monday through Friday,
8 a.m. - 5:30 p.m. ET
Wednesday & Thursday,
8 a.m - 5 p.m. ET
Friday,
7 a.m - 4 p.m. ET
Learn more about the location of Mother’s Rooms around campus, the equipment provided in each, and how to request access.
DeltanetHours of operation: Monday-Friday, 8 a.m. - 5 p.m.
Learn more about the Wellbeing Hub and how to sign up for free membership to include unlimited gym access, fitness classes, health coaching, and more.
For questions about Delta’s HR policy and procedures or HR programs
Visit Ask HR, HR’s Knowledge Base portal, where employees can submit a question, search for a knowledge base article or chat with a HR specialist.
Available 7 days a week, 8 a.m. – 7 p.m. ET (except certain US holidays) Chat with an agent at the My Delta Service Center 1-800-My Delta (1-800-693-3582) to get help with benefits, payroll, family and pass riders and other HR topics.
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