Use this guide to understand and connect with all the benefits and resources available to Delta employees. Whether you’re enrolled in a medical plan or not, your Quantum Health Care Coordinators are here to help you get the most out of your benefits.
We're just a tap, click or call away!
Medical, HSA/FSA, and pharmacy information
Quantum Health is a leading advocacy and healthcare navigation provider, not affiliated with UnitedHealthcare. Think of Quantum Health Care Coordinators as your personal team of nurses, benefits experts and claims specialists who will do whatever it takes to support your unique healthcare needs and help you get the most out of your Delta benefits.
Monday-Friday, 8:30 a.m. - 10 p.m. ET
mydelta.health
If you’re like most people, health questions can come up at any time in your day. And when they do, you want answers you can trust — and you want them fast.
Quantum Health can help you find answers to these questions and more:
Monday-Friday, 8:30 a.m. - 7 p.m. ET
Optum Bank®For questions about FSA and HSA payroll deductions, call the Delta Employee Service Center.
Payments to:
Conduent HR Services LLC
P.O. Box 382119
Pittsburgh, PA 15251-8119
Correspondence and Questions to:
Delta Employee Service Center
P.O. Box 52045
Phoenix, AZ 85072
See what network preventive care is covered at 100% with no cost to you.
To learn more about these medical plan options, please visit the Benefit Information Headquarters or contact Quantum Health.
Administered by the Association & Society Insurance Corporation (ASI).
Tricare
Additional healthcare support and resources
Call your Quantum Health Care Coordinators at (877) 912-1820, Monday-Friday, 8:30 a.m. - 10 p.m. ET, to learn more about any of these programs.
When you’re faced with a healthcare decision and not sure what treatment option is best, 2nd.MD can help. We connect you with board-certified, expert specialists from top medical institutions for a virtual second opinion via phone or video at the time and place that works for you. This service is at no additional cost to you and your family as part of your Delta medical coverage.
2nd.MD
It’s easy to get a second opinion. Here’s how:
Both Transcarent and UnitedHealthare COE surgical benefits include a travel and lodging benefit for you and a companion.
Although your insurance is not through UnitedHealthcare, you can still utilize UnitedHealthcare's COEs. They provide medical facilities that meet strict standards of quality and use integrated, personally relevant health guidance and services for the best possible health outcomes. UHC COEs are available for the following types of surgery:, cancer (surgery covered at no additional cost after meeting your deductible) and transplant.
Considering surgery? You deserve the best. That’s why Delta offers you access to Transcarent’s nationwide network of top-rated providers and pairs you with a Care Coordinator to manage the entire surgical process for you. With Transcarent, you pay $0 once you meet your deductible. Delta pays for the rest, so there’s no remaining coinsurance and out-of-pocket costs.
Transcarent is available for the following types of surgery: bariatric, cardiac, general surgery, musculoskeletal, neurological, spinal and women’s health
TranscarentIf you or a family member has been diagnosed with and are currently receiving active treatment for cancer, Quantum Health is here to support you and your covered dependents.
Monday-Friday, 8:30 a.m. - 10 p.m. ET
mydelta.health
Receive 1-on-1 support from a nurse so you can feel empowered to make the best decisions for your health. From providing answers you can trust to helping you explore treatment options, an experienced nurse will offer caring support you can count on.
Quantum Health Nurse Care Coordinators can:
Onduo is a virtual care program that brings you diabetes tools, coaching and clinical support to help you take control of your Type 2 diabetes.
Locate the Onduo program in your Sharecare account by selecting Achieve > Programs > Manage Diabetes. You’ll be prompted to complete a short qualification assessment to determine program eligibility and if the program is right for you.
If you’re living with a heart condition, you don’t have to do it alone. Explore your support resources at right and call Quantum Health with questions.
Hello Heart is an easy-to-use program that helps you track, understand, and manage your heart health from the privacy of your own phone. The Hello Heart program is offered at no cost to eligible members and includes a free blood pressure monitor that connects to an app on your smartphone. It’s engaging and rewarding!
Whether this is your first or third child, it’s important you receive the care you need during and after your pregnancy.
Maven provides on-demand virtual care, clinically informed content, and a supportive community for planning, starting, and raising a family. If you or your partner are thinking about or in the process of starting a family through pregnancy or other alternatives to parenthood.
MavenProgyny is a leading fertility and family building benefits solution. Progyny provides Delta employees with a comprehensive fertility and family building benefit that supports all paths to parenthood, including adoption and surrogacy. The Progyny benefit includes the equitable Smart Cycle design, concierge member support, access to a premier network of fertility specialists, and an integrated pharmacy solution.
ProgynyDelta cares about you and Is offering a chance at freedom from the high cost of tobacco, higher risk of disease, and paying more for healthcare.
Over a minimum of five weeks, your dedicated coach will:
Lack of sleep keeps you from feeling your best. Delta partners with SleepCharge to help you evaluate your sleep habits and learn about health conditions related to poor sleep. Explore the programs to see what is right for you.
Have trouble getting to sleep or staying asleep? Still tired even if you think you’re getting enough sleep? SleepCharge can help! Complete the Sleep Checkup and access the Sleep Life Learning Center. Those enrolled in a Delta Medical Plan can also receive virtual consultation, testing & diagnostics, and continuous virtual care for sleep disorders.
* available to all employees.
**Employees, dependents, spouses, & Delta Subsidiary groups must be 18 years or older and enrolled in a Delta Medical Plan
Your Nurse Care Coordinators can help you find the right program or medical care for your needs, including CPAP machines available through your health plan.
Monday-Friday, 8:30 a.m. - 10 p.m. ET
mydelta.health
Counseling and other mental health resources
When we experience issues that impact our ability to live and work well, the stress, if left unchecked, can have a significant impact on our health and relationships. The good news is, Delta’s employee assistance program, and other mental health resources, are here to help.
In the US (Employee Based)
Outside the US
Phone numbers differ by location. View the list of international phone numbers.
Delta's EAP provides you with free and convenient access to mental health professionals. You and your household members have access to twelve free counseling sessions per issue each year. Call Spring Health or visit the Emotional Wellness page on Deltanet to learn more.
In the US (Employee Based)
Outside the US
Phone numbers differ by location. View the list of international phone numbers.
Delta Onsite Clinicians provide confidential support to managers, leaders, and individuals. Services offered include short-term, solution-focused support and connection to pertinent resources for individuals as well as manager/leader consultation.
Delta Onsite Clinician ProgramTake a backstage tour of the brain to understand how your brain increases stress and depletes wellness. Then learn novel and uplifting skills that will help you build resilience, decrease stress and anxiety, and bring back balance into your life.
Resilient OptionThe 988 Suicide & Crisis Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week in the United States.
Rewards, health coaching and other wellness information
Sharecare helps Delta people manage their health in one place. Sharecare is your one-stop-shop to see all Delta Wellness benefits, earn and track rewards, as well as participate in Wellness programs to help you live a healthier life. Your journey on Sharecare begins by taking the RealAge Test, a science-based assessment that shows the true age of your body based on your behaviors and any pre-existing conditions.
Delta's on-site Health Coaches are available for in-person and virtual appointments. Whether you're interested in how to pack a healthy lunch, grocery shop smarter, or lower your risk of chronic conditions, Delta Health Coaches have resources to help you meet your personal health goals.
Active&Fit allows Delta employees and their family members to choose from a nationwide network of 11,600+ standard fitness centers for just $28/month. Plus, you have the option to join 5,000+ premium exercise studios and get 20-70% discounts on most memberships.* No long-term contracts gives you the flexibility to switch fitness centers and cancel when you need to.
Active&Fit DirectStay physically active through the Grokker app without ever visiting a gym. Access fitness videos and cooking/nutrition tips and programs right from your phone.
Grokker
Eat Right Now is a 12-month program that incorporates mindfulness techniques to help you identify food triggers and change your relationship with food. There are more than 200 evidence based behavior change lessons, multichannel coaching, and a digital peer community to support you with whatever you need on your personal health journey. Eligible users can access Eat Right Now by signing in to your Sharecare account or registering for Sharecare at delta.sharecare.com. Navigate to the ‘Achieve’ section, select ‘Programs’ and then ‘Eat Right Now.’
Information on leaves of absence and worker’s compensation
Sedgewick CMS
P.O. Box 14555
Lexington, KY 40512
MetLife
MetLifeACE Group/Administrative Concepts, Inc. (ACI)
ACE Group/Administrative Concepts, Inc. (ACI)
Delta Employee Service Center
Dental and vision plan information
401(k), savings and other financial planning resources
Whether you are seeking financial assistance as you start your financial journey or need guidance on saving for the future and retirement, Delta offers employees various financial benefits and resources as they navigate their financial journey.
Deltanet: Financial WellnessDelta and Operation HOPE have partnered to provide full-time financial coaches exclusively available to support Delta people when tackling issues like decreasing debt, improving credit scores, budgeting, and creating an emergency savings fund. They can even help with homeownership!
Through the HOPE Inside the Workplace program, Operation HOPE offers free and unlimited personalized one-on-one confidential coaching sessions and customized workshops for Delta employees. HOPE Inside the Workplace is designed to provide employees with resources for every stage of life through programs developed to support your path to successfully managing money, owning a home, starting a business, or recovering from a disaster.
Operation HOPEFidelity is Delta’s 401(k) provider and provides assistance with general financial planning, retirement planning, and a variety of resources in the Fidelity NetBenefits portal.
You can schedule free one-on-one financial consultations with a Fidelity Regional Consultant for personalized guidance to help you with your short and long-term financial goals. To speak to a Fidelity Consultant, call 800-603-4015.
Edelman Financial Engines offers online advice (online tools and support – free) and Professional Management (EFE manages your account – additional cost) to help Delta Employees plan and prepare for their futures. Additionally, advisors are available to help answer questions without enrollment in a service by calling (800) 601-5957 between 9AM - 9PM ET, Monday through Friday.
Overview of employee compensation programs
Our employees go the extra mile to deliver welcoming, elevated, and caring customer service. In turn, Delta makes meaningful investments in them. It is our firm belief that when Delta is successful in achieving operational and service goals, every employee shares in the company's success. That’s why Delta is committed to industry leading pay for industry leading performance.
Competitive base pay is one piece of a larger pie that includes things(perks) like profit sharing, shared rewards, comprehensive employee benefits, travel privileges and great opportunities for career growth and development.
View the My Money page on Deltanet to learn more, including pay scales and other airline comparisons:
My MoneyWe deliver on our promise of industry leading pay for industry leading performance through key programs like profit sharing and shared rewards.
To learn more about the elements of our compensation programs, click on the links below.
Base payThe Shared Rewards program is based on sharing our success when Delta people work together to achieve a common set of corporate goals. Each month you can boost your pay with up to $100 in Shared Rewards. Review the Shared Rewards page on Deltanet to review updates and track goals.
Shared rewardsThe most direct way we share our success with all of you that are responsible for it – our incredible employees worldwide - is through our Profit Sharing Plan. Profit sharing is paid on February 14, Employee Appreciation Day.
To learn more about our profit sharing plan, click the link below to visit our Profit Sharing Page on Deltanet.
Profit SharingOur people are the true Delta Difference and our company's greatest asset, which is why we continually invest in you. Learn how Delta supports your climb at every step of the way. This page highlights of the many ways Delta invests in you. Browse our digital book or watch the video to learn more.
Investing In You (sharepoint.com)
Delta Perks discounts, backup care and other helpful services
From Deltanet, you can access the Delta Perks platform to browse discounts and payroll-deducted Voluntary Benefits available to you as an employee.
Works with the Delta Performance Pays MasterCard to provide a fast, free way to monitor available card balances and transaction activity.
Coming soon: A new platform that will centralize transit and ground transportation options available to employees to get to and from work.
Delta PerksSchool closures. Sick nannies. Aging parents who need help – life happens and sometimes you need backup care. U.S. employees are eligible for backup care through the largest online platform of caregiving providers. Visit the Family Care Programs page on Deltanet for more information.
Care@Work
Employee Pass Travel, Fly Delta and TSA information
Monday through Friday,
8 a.m. – 5 p.m. ET (excluding holidays)
Real-time flight information, including gates, departure times and amenities.
Check security checkpoint status.
Payroll and employment verification contact information
Seven days a week from 8:30 a.m. - 7 p.m. ET (excluding holidays)
Employee services available at Delta offices
Lean more information on the on-site organic gardens at the Delta General Offices and tips to start your own.
Edible CampusGeneral Office
Monday through Friday,
8 a.m. - 5:30 p.m. ET
Wednesday & Thursday,
8 a.m - 5 p.m. ET
Friday,
7 a.m - 4 p.m. ET
Learn more about the location of Mother’s Rooms around campus, the equipment provided in each, and how to request access.
DeltanetHours of operation: Monday-Friday, 8 a.m. - 5 p.m.
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